How it fits together
Seven products, one customer data foundation.
Engage · Bring customers back
Understand · Know what worked
Foundation · Data you can trust
Data in
Data out
How Loyaltte works
Four steps from first bill to proof.
Every bill builds a profile
Bills from your tills, enrolments at the desk and every message event join into one profile per customer, merged and kept current.
Explore Core →Your program runs at every till
Points on bill lines, tiers that move on their own, rewards and referrals, the same in every store.
Explore Rewards →Loyaltte rewards
Gold member
Points
0
worth ₹620 at any store
Asha S.
since 2024
Journeys bring them back
Welcome, second visit, birthdays, refills and win-back go out on their own, on the channel each customer reads.
Explore Flow →Journey · Second visit Live
Yes: add 50 points
386 customers
No: WhatsApp nudge
1,526 customers
Quiet hours 9 pm – 9 am · max 2 messages a week per customer
Proof lands in rupees
Campaign lift against a holdout, points liability and a store league, so you know exactly what worked.
Explore Lens →Repeat rate
0%
+6 pts
Sales caused
₹0.0L
vs holdout
Points liability
₹0.0L
₹2.0L likely
Repeat rate, last 12 months
Store league · repeat rate
A program your customers actually feel.
Set how points are earned and used, add tiers worth reaching and rewards worth coming back for. Flip a rule below and watch the bill change.
Your program
Try itEarn rules
Member tier
Wellness2×₹1,800
Groceries₹2,400
Baby care₹900
Total₹5,100
Base · 1 point per ₹10051
Wellness bonus 2×+18
Gold tier 2××2
Points earned
+0
₹38,200 this year₹11,800 to Platinum
Inside Loyalty
What you get
06capabilities, one platform
- 01
Earn rules on bill lines
By spend, category, product, store or day, with multipliers and caps.
- 02
Tiers that move on their own
Members go up and down automatically, with perks at every level.
- 03
Rewards catalogue
Free items, discounts and experiences, limited to the stores you choose.
- 04
Vouchers and codes
A unique code per customer, tracked from send to redemption.
- 05
Refer a friend
A code for every member; both earn on the friend's first qualifying bill.
- 06
Expiry on your terms
Points that expire when you decide, with a view of who's about to lose them.
At the counter
Fast at the till, accurate in the books
Your billing software talks to Loyaltte through a simple API. If it can't, staff use the Loyaltte Desk in any browser.
- Find a customer by phone, enrol them in seconds
- Use points on the bill within your limits
- Returns take points back; a bill sent twice is never counted twice
Ring up a bill
Pick a bill and a tier, then use points on it. The same maths runs on your POS through the API.
Bill
Member tier
- Wellness
- ₹575
- Personal care
- ₹400
- Baby care
- ₹275
- To pay
- ₹0
1 point per ₹20 · Gold earns 2× · 4 points = ₹1 at the till
Every customer, one record.
Bills, visits, points, rewards, messages and consent from every store, in one place, with signals that tell you who to talk to next.
Customer 360
Try itAsha S.
GoldLoyalMember since Mar 2024
₹34,007
Lifetime spend
11
Visits
1,240
Points
Signals
Consent
- Bill ₹1,240 at Indiranagar+62 points · 2 days ago
- Opened the Diwali offer on WhatsApp5 days ago
- Used 500 points: free hamper3 weeks ago
- Moved up to Gold2 months ago
- Joined at the till, IndiranagarMar 2024
Inside Customer 360
What you get
06capabilities, one platform
- 01
Single customer view
One profile across stores, tills and channels, with duplicates merged.
- 02
Signals
Refill due, birthday coming, next likely visit, ready to act on.
- 03
Lifecycle and churn risk
New, active, at risk or lapsed, updated every day from real visits.
- 04
Segments
Save any filter as a segment that keeps itself up to date.
- 05
Consent per channel
Who said yes to what, with STOP honoured everywhere.
- 06
Import your history
Bring past customers and bills from spreadsheets, with matching and checks.
Customer groups
Know who to reward and who to win back
Every customer scored on how recently and how often they shop, and how much they spend, so you can see your champions and the ones slipping away.
- Champions, loyal, at risk, hibernating
- Size and spend of every group
- One click to save a group as a segment
Know who to reward and who to win back
Every customer scored on how recently and how often they shop. Tap the map to explore.
- Customers
- 1,284
- Avg spend
- ₹5,280
- Last visit
- 9d
Thank them: early access and a referral ask.
Campaigns that bring them back.
Pick who in plain words, send on the channel each customer reads, get a second pair of eyes on big sends, and see what each campaign earned.
New campaign · Win back Gold members
Try itWho should get this?
Customers who match
0
₹71L lifetime spend
between them
Inside Engagement
What you get
06capabilities, one platform
- 01
Every channel, one builder
SMS, WhatsApp, RCS, email and voice, with fallback when one can't reach.
- 02
Written with AI
Three versions in your tone, using only real customer fields.
- 03
Approvals and test sends
Large sends wait for approval; test on your own phone first.
- 04
Quiet hours and limits
No messages at night, and a cap on how often anyone hears from you.
- 05
Replies in one inbox
Customer replies land in one place; STOP and START handled for you.
- 06
Offers with codes
Per-customer voucher codes, counted when they're used.
Journeys
Set it once, it runs every day
Welcome new members, celebrate birthdays, remind about refills and win back the ones drifting away, automatically.
- Start from purchases, joining, birthdays or a segment
- Waits, branches and A/B splits
- See who's at each step, and what it earned
Bring them back on autopilot
Choose what the customer does and watch the journey respond.
Yes
No
Starting…
Proof of what worked, in rupees.
Keep a few customers aside on any campaign and Loyaltte measures the sales it really caused. Plus what your points are worth, how every store compares, and an AI analyst.
How the proof works
- 1Keep a few asideA small, random share of the audience doesn't get the campaign.
- 2Compare what they buyLoyaltte tracks bills from both groups over the same days.
- 3See the differenceThe gap is the sales your campaign really caused, in rupees.
Prove a campaign worked
Keep a few customers aside. A week later, compare who bought. The gap is the sales your campaign really caused.
Got it · 92
–
bought
Kept aside · 8
–
bought anyway
Extra sales caused, per 10,000 customers
–
Run the campaign to see
Inside Intelligence
What you get
06capabilities, one platform
- 01
Campaign ROI with holdouts
Sales a campaign caused, compared with customers kept aside, with a clear verdict.
- 02
Points liability
What unused points are worth, what's likely to be used, and when they expire.
- 03
Store league
Every store ranked by sales, repeat rate and average bill.
- 04
Cohorts
How many new customers come back, month after month.
- 05
Brands and regions
Every report rolled up the way your business is organised.
- 06
Mitra, your AI analyst
Ask in plain words; answers from your own numbers, never contact details.
Points liability
Finance will thank you
See what unused points are worth, what they're likely to cost, and when they expire, so year end holds no surprises.
- Value at your redemption rate
- Expected cost from how points really get used
- Expiry month by month
No surprises at year end
Points held by members
12.5 lakh
Worth today
₹0.0L
Expiring by month (thousand points)
41,000 points expire in December: remind those members now.
Build your stack
Start with what you need. Add the rest later.
Book a demo
Make every first visit the first of many.
Book a 30-minute walkthrough of Loyaltte with your counter, your channels and your numbers in mind.
- 30 minutes
- Your stores, your numbers
- No obligation